At Carelink Global Assistance, we are committed to protecting your privacy and ensuring that personal data is handled responsibly, securely, and in accordance with applicable data protection laws.

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This Privacy & Cookie Policy explains how ELAMED Assistance, Unipessoal, Lda, trading as Carelink Global Assistance ("Carelink", "we", "us" or "our"), collects, uses, stores, shares, and protects personal information when you visit our website, contact us, subscribe to our communications, request information about our services, or otherwise interact with us.

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As an international provider of medical assistance and healthcare coordination services, we recognise the importance of maintaining the confidentiality, integrity, and security of personal information entrusted to us.

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We are committed to processing personal data transparently, fairly, and lawfully, while respecting the privacy rights of all individuals with whom we interact.

For the purposes of applicable data protection legislation, including the General Data Protection Regulation (GDPR), the data controller is:
 

ELAMED Assistance, Unipessoal, Lda
Trading as Carelink Global Assistance
Rua Fialho de Almeida, nº14-2 Esq – Office FK3
1070-129 Lisbon
Portugal

Email: compliance@carelinkglobalassistance.com

Information You Provide

We may collect personal information that you voluntarily provide when contacting us through our website, email, telephone, or other communication channels.

This information may include:

·       Name

·       Company name

·       Job title or position

·       Email address

·       Telephone number

·       Country of residence or operation

·       Information contained within enquiries, messages, or correspondence

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Information submitted when subscribing to newsletters, updates, or marketing communications

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Data Collected Automatically
 

When you visit our website, certain data may be collected automatically, including:

·       IP address

·       Browser type and version

·       Device information

·       Operating system

·       Date and time of access

·       Referring website information

·       Website usage and interaction data

·       Cookie and analytics information

We may use personal information for the following purposes:

·       Responding to enquiries and requests

·       Providing information about our services

·       Communicating with clients, partners, healthcare providers, insurers, and suppliers

·       Managing business relationships and contractual discussions

·       Improving website functionality, performance, and user experience

·       Conducting analytics and measuring website effectiveness

·       Sending newsletters, industry updates, and marketing communications where permitted by law

·       Maintaining website and information security

·       Complying with legal and regulatory obligations

·       Establishing, exercising, or defending legal claims

Where the GDPR applies, we process personal data on one or more of the following legal grounds:

·       Consent

·       Performance of a contract

·       Compliance with legal obligations

·       Protection of vital interests

·       Legitimate business interests

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Where special category data, including health information, is processed as part of healthcare coordination or assistance services, Carelink relies on the lawful grounds and exemptions permitted under Article 9 of the GDPR.

As an international assistance company, Carelink may coordinate medical treatment, healthcare services, transportation, evacuations, teleconsultations, and related support services.

Where necessary to provide these services, we may collect and process health-related information and other relevant personal data.

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Such information may be shared with:

·       Hospitals and clinics

·       Physicians and healthcare professionals

·       Ambulance providers

·       Air ambulance providers

·       Medical transportation providers

·       Assistance companies

·       Insurance companies

·       Corporate clients

·       Healthcare networks

·       Service providers involved in the delivery of assistance services

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We only process and share such information where it is necessary, proportionate, and legally permitted for the provision of services.

We may share personal data with trusted third parties where necessary, including:

·       Healthcare providers

·       Assistance companies

·       Insurance companies

·       Professional advisers

·       IT and technology service providers

·       Payment service providers

·       Regulatory authorities

·       Government agencies

·       Law enforcement authorities where legally required

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We do not sell, rent, or trade personal information to third parties.

Due to the international nature of our services, personal information may be transferred to countries outside the European Economic Area (EEA).

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Where such transfers occur, we implement appropriate safeguards in accordance with applicable data protection laws, including contractual protections and other recognised transfer mechanisms where required.

Carelink retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing our services, meeting contractual obligations, complying with legal and regulatory requirements, resolving disputes, protecting our legitimate interests, and enforcing our agreements.

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The length of time we retain personal data will vary depending on the nature of the information and the purpose for which it is processed. When personal data is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in accordance with our retention policies and applicable legal requirements.

Carelink implements appropriate technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, misuse, alteration, disclosure, or destruction. While we are committed to maintaining the security of personal data, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Where you have consented or where otherwise permitted by law, we may send newsletters, industry updates, company news, and information regarding our services.
 

You may withdraw your consent or unsubscribe from marketing communications at any time by following the unsubscribe instructions included within the communication or by contacting us directly.

Subject to applicable data protection laws, you may have certain rights in relation to your personal data, including the right to access, correct, update, or delete your information, restrict or object to certain processing activities, request the transfer of your data to another organisation, and withdraw your consent where processing is based on consent.

If you wish to exercise any of these rights, please contact us at compliance@carelinkglobalassistance.com. You also have the right to lodge a complaint with the relevant data protection authority if you believe that your personal data has been processed in a manner that infringes your rights under applicable law.

Our website uses cookies and similar technologies to improve functionality, security, performance, and user experience.

Cookies are small text files stored on your device when you visit a website. Types of Cookies We May Use:

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Essential Cookies: 
These cookies are necessary for the website to function correctly and cannot generally be disabled.

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Analytics Cookies: 
These cookies help us understand how visitors interact with our website and allow us to improve performance and usability.

We may use services such as Google Analytics for this purpose.

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Functional Cookies: 
These cookies enable enhanced functionality and help remember user preferences and settings.

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Managing Cookies:

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

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Where required by law, non-essential cookies will only be used after obtaining your consent.

Our website may contain links to third-party websites or services. Carelink Global Assistance is not responsible for the privacy practices, content, or policies of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

This website is not directed at children under the age of 18.
 

We do not knowingly collect personal information from children through this website. Where healthcare assistance services involve minors, any processing of personal data will occur only as necessary for the provision of services and in accordance with applicable law.

We may update this Privacy & Cookie Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. Any updates will be published on this page together with the revised "Last Updated" date.

If you have any questions regarding this Privacy & Cookie Policy or the processing of personal data, please contact us at compliance@carelinkglobalassistance.com.